Information for tenants

To apply for one of our available properties or arrange a viewing please contact us on 01942 216 843

For applicants

We will require the following evidence from you where appropriate to proceed with any application

Proof of identity

Proof of address

A current bank statement

Proof of all income

Your national insurance number

Child benefit number where applicable

Latest P60 where applicable

Proof of savings

For current tenants


Information About Your Tenancy


We act as agents on behalf of the landlord of your property. As agents, we have an obligation to the landlord to ensure the tenancy runs as smoothly as possible, the rent is paid promptly and the property is maintained to the same standard as the day the tenancy began. Therefore, we would request that in the event of any issues arising during your occupation of the property, you contact us as soon as possible.

This document is a very brief summary of certain points in your agreement and contains information that will ensure that your tenancy of the property will be as comfortable as possible.


  The Tenancy Agreement

 The agreement you have signed is a legal contract between the landlord of the property and yourself. You should read the agreement carefully and ensure you understand it fully and if in doubt consult a solicitor or other qualified person. The tenancy agreement places legal obligations on you, some of which are explained below.


 The agreement is an Assured Shorthold Tenancy Agreement, which means that you can stay in the property for the period of the lease, provided you meet all the obligations of the tenancy. You have the right to an initial minimum term of six months.

 Notice Period

 If the landlord wishes to end the tenancy at or after six months, we will serve what is known as a Section 21 Notice, which gives you two months’ notice before you have to leave the property.

 Early Surrender 

Due to the terms of the agreement, you are contracted to remain at the property until the end of the period stated in the agreement. Should you decide to leave at the end of the period stated in the agreement, you must notify us in writing, giving a minimum of one month’s notice prior to the end of the period.

 Please Note: Should you vacate the property prior to the end of the contracted period, whether or not you give a month’s notice you will be liable for all rent payments due until the end of the contracted period, or until we are able to find a replacement tenant. You will also be liable for the landlord’s re-letting fee for the new tenancy.


 Every adult that moves into the property (eighteen years old and above) must be named on, and must sign the tenancy agreement.

Please be aware that it will be a breach of the agreement should anybody else move into the property during your tenancy without express written permission from the landlord. Should permission be granted, a new tenancy agreement will be drafted and must be signed by all adults.

 Property Visits

 We conduct regular visits of all tenanted accommodation, normally every two to three months. The purpose of the visit is to check to ensure there are no maintenance issues that need attention and also to check the property is being maintained in a fair manner.

 Each visit will normally take less than twenty minutes, and we will contact you beforehand giving you notice of our intention, with an appointment date and time. If for any reason the appointment is inconvenient, please contact us immediately so that we can reschedule the date.

 Faults & Repairs

 If a fault becomes apparent at the property, you must inform us immediately. Failure to do so may mean that you are held responsible for any further deterioration as a result of the delay. Once we have been informed of a fault we will contact the landlord and act upon their instructions.

 Please Note: You must not instruct a contractor to undertake any work without our permission. The cost of any works carried out without our permission will become your responsibility.

 Smoke/Fire & Carbon Monoxide Detectors

 When any detectors are fitted in the property, under the terms of your agreement, you are obliged to ensure they are checked regularly and are kept in good working order. This is for your safety and the safety of your family. We recommend a daily check, however, they must be checked at least once a week. If you become aware of a fault you must notify us immediately.


 Should you wish to make any changes to the property, you must inform us in writing

 and wait until written permission is given before any work commences. Permission will not be withheld unreasonably. However, should the redecoration be anything garish, at the end of your tenancy we may insist that the property is repainted to the same standard as when you moved in.


 If your property has a garden it is your responsibility to ensure the lawns are cut regularly and the borders are kept weed-free. In addition, the gardens must be kept tidy and free from refuse.


We require a deposit for every tenancy, where the Homefinder / bond scheme is not being used. This deposit is refundable only after you have vacated the property and provided that:

  • Your rent is paid up to date.
  • All utility bills relating to the tenancy have been paid.
  • The property has been well maintained.
  • Any items listed on the inventory are all present and in good condition.

 The landlord must be satisfied with the property before the deposit is refunded. As long as the points above are satisfactory, the deposit will normally be refunded within two weeks, by company cheque, and sent to your forwarding address.


 Tenants are responsible for ensuring the rent is paid in full and on time. Paid by standing order, rent is deducted from your bank and should reach our account by the rent-due day. This saves you the worry of taking the trouble of bringing the rent to our office, and protects you from the potential of a bad payment history, should the rent be brought in late.

 If you are in receipt of Housing Benefits you have an obligation to ensure that payments are made as quickly as possible. Please note, we will liaise with the Housing Benefits Office prior to issuing you the tenancy, to ensure your application has been confirmed.

 Please Note: Should we incur any costs as a result of a late payment in rent, this cost may be passed on to yourself.


 The landlord is responsible for insuring the property and any items owned by them and left in the property. You are responsible for arranging your own insurance for your possessions. Neither the landlord nor ourselves will accept any responsibility for loss or damage to your possession whilst at the property.

Going Away?          

If you are going to be away from the property for more than two weeks at any one time you must inform us in writing. Being unoccupied for a period may affect the house insurance and we may have to take steps to protect the property.


 You must vacate the property on the agreed date (usually the last day of the tenancy agreement). We will make an appointment to meet you at the property where we will take meter readings and take the keys. We will require a forwarding address and will contact you at this address when we are able to release the deposit.


You must gain written permission from the landlord before introducing pets into the property.

 You must consult us prior to introducing a pet and submit a written request which must include the age, type and breed. Permission will not be withheld unreasonably. However please be aware that the introduction of some animals, may cause an increase in the amount of deposit we hold.

Wigan Housing Solutions will offer all applicants and tenants -

information on the housing management services you will receive as someone housed under this service; and

a welcoming reception, an understanding approach, and sufficient time to attend to the matter;

services which are available to all who need them regardless of race, colour, or ethnic or national origin, or creed or religion; disability; HIV/Aids; age; gender or sexual identity; or other identity issues.                                                                                                

confidentiality, unless the service user has given express permission for disclosure to a third party or there is serious risk of harm;

impartiality, and a non-judgemental approach;

information that is accurate at the time given, unbiased and clearly presented in an appropriate way for each service user;

a comprehensive consideration of a service user's situation, including where possible, a presentation and explanation of a full range of options from which they can choose;

keeping service users fully involved in the running of their case.

a reliable service that will be available as stated and carried out as agreed

effective referral of cases, where these are agreed and in the best interests of service users;

giving the service user access to their own case record;

effective application of the complaints procedure if it is invoked.